Telent, a leading UK technology services provider, engaged Mainstay to rescue a major multi-year system implementation that was drastically behind schedule and over budget. The frustrated client desperately needed improved visibility, accountability, and progress.
Our rapid 2-week assessment revealed planning failures, resourcing gaps, unclear responsibilities, and inadequate transparency as core issues.
There was also reluctance to escalate problems.
Rather than point fingers, we took a collaborative approach that:
Ensured adequate specialist staffing
Clarified decision rights and ownership
Implemented disciplined governance and roadmapping procedures
Promoted open issue escalation through positive reinforcement
In just 8 weeks, we created a roadmap to get the programme back on track, which included:
Improving the accuracy and visibility of statuses
Proactively mitigated the top risks
Matured escalation processes
Reignited engagement across the entire programme team
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